Shipping & Delivery Policy
At Hitaishi Technologies Pvt. Ltd., we are committed to delivering your products safely and on time.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on Sundays or public holidays
- You will receive an order confirmation via email/SMS once your order is placed
2. Shipping Time
- Delivery time depends on your location
- Estimated delivery timeline:
| Location | Delivery Time |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier 2 Cities | 3–6 Business Days |
| Remote Areas | 5–8 Business Days |
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- Free shipping may be available on selected products or offers
4. Delivery Partners
We use trusted courier and logistics partners to ensure safe delivery of your products.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID
- You can track your order through the courier partner’s website
6. Delays in Delivery
Delivery may be delayed due to:
- Natural disasters
- Weather conditions
- Logistics issues
- Government restrictions
We will keep you informed in case of significant delays.
7. Damaged or Incorrect Delivery
If you receive:
- A damaged product
- Wrong product
- Missing items
👉 please get in touch with us within 48 hours of delivery with:
- Order ID
- Product photos/videos
8. Failed Delivery Attempts
- If delivery fails due to an incorrect address or unavailability, re-delivery may be attempted
- Additional charges may apply in such cases
9. Serviceable Areas
We currently ship across India.
For special locations, delivery availability may vary.
10. Contact Us
For shipping-related queries:
Hitaishi Technologies Pvt. Ltd.
📧 Email: customercare@hitaishihomeappliance.us
📞 Phone: +91-98880-08910
☎️ Toll-Free: 1800 309 3789