Terms & Conditions for Service Requests
By submitting this service complaint form, you agree to the following terms:
Contact Timeline: Our support team will reach out within 24 hours of form submission.
Service Visit: A technician will be scheduled to visit your location within 48 to 72 hours, based on availability and location.
Resolution Timeline: Most service issues are resolved within 3 to 7 working days, depending on the nature of the complaint and part availability.
Mandatory Information:
Uploading product photos and the serial number is mandatory for processing your request.
Incomplete submissions may delay or invalidate your service request.
Warranty Policy:
Service eligibility is governed by the product’s original warranty terms.
Products found to be out of warranty or damaged due to misuse may incur additional charges.
Verification Rights: Hitaishi Technologies Pvt. Ltd. reserves the right to verify the product purchase and complaint validity before service is dispatched.